Customer Service Policy-Fableticsshop

At Fableticsshop, we are dedicated to providing exceptional support for all your needs related to our activewear—including leggings, sweatpants, shorts, tops, tees, and more. This Customer Service Policy outlines the scope of our assistance, contact channels, and response timelines to ensure a seamless shopping experience for every fitness enthusiast, regardless of your journey. By engaging with our services, you acknowledge and agree to the provisions below.

1. Contact Channels

We offer convenient, reliable ways to connect with our customer service team—choose the option that works best for you:

• Primary Email: [email protected] (available 24/7 for inquiries; our fastest and most comprehensive support channel)
• Website Support Form: Accessible via the “Contact Us” page on Fableticsshop.com (responses delivered to your provided email address)

2. Scope of Support

Our team is here to assist with all aspects of your shopping experience, including:

• Order-related inquiries (processing status, shipping updates, delivery tracking)
• Payment issues (transaction confirmations, billing discrepancies, declined payments)
• Product information (sizing guidance, fabric details, care instructions, fit recommendations)
• Return and refund requests (initiating returns, tracking refund progress, RA number assistance)
• Technical support (website navigation, account management, checkout errors)
• Feedback and concerns (product quality, service experiences, brand suggestions)
• Order modifications or cancellations (subject to our Terms of Purchase)

3. Response Timeframes

We strive to address your needs promptly and thoroughly:

• General Inquiries: Non-urgent questions (e.g., product details, sizing) are typically answered within 24–48 business hours.
• Order & Shipping Updates: For questions about order status, shipping delays, or tracking issues, we aim to respond within 12–24 business hours.
• Return & Refund Requests: We process return authorization (RA) requests and refund inquiries within 24–48 business hours of receiving your details (excluding weekends and holidays).
• Urgent Matters: For time-sensitive issues (e.g., defective products, incorrect orders, payment failures), mark your email subject line with “URGENT”—we prioritize these requests and respond within 12 business hours.

4. Support Availability

Our customer service team operates during standard business hours: Monday–Friday, 9:00 AM – 6:00 PM EST. While emails and support form submissions are accepted 24/7, inquiries sent outside business hours, weekends, or major holidays will be processed on the next business day. We notify customers of extended response times during peak seasons (e.g., sales events, holidays) via our website or email.

5. After-Sales Support

• Defective or Incorrect Products: If you receive a damaged, defective, or incorrect item (e.g., wrong size, style, or color), contact us within 7 days of delivery. Please include your order number, clear photos/videos of the issue, and a detailed description—we will arrange a free replacement, exchange, or full refund (per our Terms of Purchase) at your discretion.
• Sizing & Fit Concerns: We provide detailed sizing charts on each product page to help you choose the right fit. If you’re unsatisfied with the fit, you may initiate a return within the 60-day window (per our Terms of Purchase) for a full refund or exchange (subject to product availability). Our team can also offer personalized sizing recommendations to avoid future fit issues.
• Order Modifications/Cancellations: To modify or cancel an order, contact us immediately after placement. We can only accommodate changes if the order has not yet been processed or shipped (typically within 1–3 business days of order confirmation). Once dispatched, modifications or cancellations are no longer possible—please refer to our return policy for next steps.

6. Feedback & Continuous Improvement

Your feedback is vital to helping us enhance our products and services. Whether you have a compliment, suggestion, or complaint, we encourage you to share it via our contact channels. We review all feedback regularly and use it to refine our activewear collection, improve website functionality, and elevate our customer support standards.

7. Language Support

All customer service communications—including responses to inquiries, support documentation, and policy updates—are provided in English to ensure clarity and consistency for our global audience.

For any further assistance, please don’t hesitate to reach out to us at [email protected]. We’re proud to support your fitness journey with gear that works as hard as you do—and support that’s just as reliable.